Automatic Payment Plan
Common Questions

Q. How do I sign up?
A. Complete the authorization, sign it, and enclose a voided check or copy of a check.

Q. What if my account is with a Credit Union or Savings and Loan?
A. All financial institutions can participate in this program.

Q. How will I know how much my bill is?
A. A copy of your bill will be sent to you at least 7 days prior to the transaction.

Q. How do I stop the automated plan?
A. Simply provide us with a written notice.

Q. How can I be sure that my bill has been paid?
A. Your utility payment will be clearly itemized on your monthly checking account statement sent by the banking institute.

Q. Who do I call if I need additional information?
A. Call DOES at 330-926-2400